Running wise it was a quite weekend. I really think my hip is back to running health and I will test it out today. I took the weekend off to rest it and because it was cold and rainy and I didn’t feel like running (just to be blunt).
I did have a cool thing that happened to me this weekend. Not to do with running, but does deal with social media.
I have a Frigidaire refrigerator/freezer. It has worked perfectly since we purchased it 5 years ago. The frustrating part was that on the refrigerator side, all the shelves began breaking. First the side door shelves and then the main section. Even a nob built into the side of the fridge to hold a shelf broke off. It has gotten to the point where we have 2 shelves in the main part of the fridge and 1 on the door and that is all that is left. I thought about trashing it and getting a new unit, but it works flawlessly and the freezer side has no issues.
I checked on prices of the shelves and they range on the low side of $50 EACH. That is crazy for shelves that have all broken.
So Saturday, in frustration I tweeted this:
@Frigidaire Great working fridge. Inside shelves all broke though and even pegs on wall to hold shelves.
Within minutes I got a tweet back and they asked for my email. Long story short, after a few exchanges of emails and tweets, they sent me this:
Thanks for responding so quickly, Tom. I have provided you a parts reference guide for your refrigerator model. Please review it and provide me the part numbers you believe you are in need of. On behalf of Frigidaire, I would like to provide those to you at no cost as a way of saying thank you for being a part of our family.
Wow, now that is customer service. I’ll be buying Frigidaire from now on and will recommend it to my friends.
Wow, the power of Social Media indeed!
I am so impressed with this company, I will be a loyal customer because of the way they handled this.
Absolutely!