Brooks is awesome!
I called their customer service about my shoe and foot issue. They said that they didn’t know why I was having this issue, but that they would send me a pair of the same color as the shoes I love… No shipping… No cost and didn’t even want my old shoes back.
Okay, I’m pretty impressed at that one. I love my PureFlow2 and was worried I’d have a pair of shoes that I couldn’t use. Now, actually, I do have a pair I can’t use, but I’m getting a new pair for free.
That is customer service that you don’t see every day.
Thanks Brooks Running!
278 to Boston 
That just totally rocks! Congrats!
Thanks. I was impressed!!!
That’s awesome! I’m sure you could donate the “bad” pair and they would work for someone else just fine.
Oh yeah. I’m not throwing them away. They only have 70 miles on them. Good idea on the donation.
From the looks of your other shoes, doesn’t look like you waste them! Ha! Certainly hope the new ones work out better. A teeny difference can sure make a big difference to our feet!
Agree. Even the Brooks guy said the differences can be so minor between the same shoe that it is impossible to make them exactly the same. I guess I’m back to my 350 mile shoes for a few more runs.
Way to go Brooks! And kudos to you for making the call. I wouldn’t have even thought about that.
Well I tweeted first and they replied with a link to call. Quick response. I’m going to be a customer for a long time.
Wowee! That’s brilliant!
Very. 🙂
Hooray for Brooks! Great company!
Totally agree. 🙂
Wow! That’s awesome!!
It is. I’m blown away. You don’t see customer service like that very often.
No, not at all! That’s great of them!
I’m huge on customer service. I’m an Asics chick but hearing this makes me want to give Brooks a try.
You should. I used to be a Saucony guy. No more.
Now if I could just get them to reissue the Brooks PureDrift model! LOL
Ha. Good luck with that. 🙂
That’s awesome!
I totally agree!!! 🙂
That is awesome! Can’t beat great customer service!
It is the best!!! Now-a-days it isn’t very often you get that kind of service.
Wow. Makes me wish Brooks shoes worked for me.
Ha. Why don’t they work for you?
Wow, Brooks rocks indeed! Awesome! 🙂
Thanks! I’m really happy they stand behind their shoes that way. 🙂