Brooks is awesome!
I called their customer service about my shoe and foot issue. They said that they didn’t know why I was having this issue, but that they would send me a pair of the same color as the shoes I love… No shipping… No cost and didn’t even want my old shoes back.
Okay, I’m pretty impressed at that one. I love my PureFlow2 and was worried I’d have a pair of shoes that I couldn’t use. Now, actually, I do have a pair I can’t use, but I’m getting a new pair for free.
That is customer service that you don’t see every day.
Thanks Brooks Running!
278 to Boston 
That just totally rocks! Congrats!
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Thanks. I was impressed!!!
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That’s awesome! I’m sure you could donate the “bad” pair and they would work for someone else just fine.
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Oh yeah. I’m not throwing them away. They only have 70 miles on them. Good idea on the donation.
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From the looks of your other shoes, doesn’t look like you waste them! Ha! Certainly hope the new ones work out better. A teeny difference can sure make a big difference to our feet!
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Agree. Even the Brooks guy said the differences can be so minor between the same shoe that it is impossible to make them exactly the same. I guess I’m back to my 350 mile shoes for a few more runs.
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Way to go Brooks! And kudos to you for making the call. I wouldn’t have even thought about that.
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Well I tweeted first and they replied with a link to call. Quick response. I’m going to be a customer for a long time.
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Wowee! That’s brilliant!
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Very. 🙂
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Hooray for Brooks! Great company!
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Totally agree. 🙂
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Wow! That’s awesome!!
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It is. I’m blown away. You don’t see customer service like that very often.
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No, not at all! That’s great of them!
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I’m huge on customer service. I’m an Asics chick but hearing this makes me want to give Brooks a try.
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You should. I used to be a Saucony guy. No more.
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Now if I could just get them to reissue the Brooks PureDrift model! LOL
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Ha. Good luck with that. 🙂
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That’s awesome!
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I totally agree!!! 🙂
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That is awesome! Can’t beat great customer service!
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It is the best!!! Now-a-days it isn’t very often you get that kind of service.
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Wow. Makes me wish Brooks shoes worked for me.
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Ha. Why don’t they work for you?
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Wow, Brooks rocks indeed! Awesome! 🙂
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Thanks! I’m really happy they stand behind their shoes that way. 🙂
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